Please contact the Ultimate Swim Shop Customer Service Department for a Return Authorization. New, unused products may be returned within thirty (30) days of shipment and may be subject to a twenty percent (20%) restocking fee. Return shipping is the responsibility of the customer. You are encouraged to ensure returned packages, as Ultimate Swim Shop is not liable for lost or damaged merchandise during transit. Returns must have prior authorization or the package will be refused. Please see Requesting a Return Authorization (below) for instructions.
PLEASE NOTE: Custom items are NOT RETURNABLE unless proven defective.
Defective merchandise will be replaced or refunded at no additional charge within thirty (30) days of shipment. Incorrect shipping or defective merchandise must be reported to the Ultimate Swim Shop Customer Service Department within ten (10) days of the original purchase.
REQUESTING A RETURN AUTHORIZATION
Email the Ultimate Swim Shop Customer Service Department at [email protected] to request a Return Authorization number.
- Please provide your order number and/or invoice number with the item number you wish to return
An Ultimate Swim Shop representative will provide you with a Return Authorization number to include on the outside of the returned package
- Mail your package to the Receiving Office with a copy of your original invoice: Ultimate Swim Shop – Receiving 1631 Stelton Road, Piscataway, NJ 08854 RA# (include the number issued for return)
- Upon receipt and review of your return, a refund will be processed to your original form of payment. Shipping charges are non-refundable.
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During checkout we need your name, e-mail address, billing/shipping address, and payment details. This information is required for order processing and fulfillment. We may use this information to contact you if there are issues with your orderand to update you on your order status.
Ultimate Swim Shop may use your information to send email notifications about in-store or website special offers. You may unsubscribe at any time.
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By using our website, you consent to the collection and use of this information.
Price Matching Policy
NEW PRICE MATCHING POLICY
At the time of purchase, Ultimate Swim Shop will match the current pre-tax price for new, identical, immediately available products from local retail competitor's stores or shipped from and sold by designated major online retailers. We will also match prices post purchase if we lower our price online within 15 days of your purchase. Continue to shop with confidence at www.ultimateswimshop.com.