MERCHANDISE RETURNS
Please contact the Ultimate Swim Shop Customer Service Department for information about returns. New, unused products in their original packaging may be returned within thirty (30) days of shipment. Return shipping is the responsibility of the customer. You are encouraged to insure returned packages, as Ultimate Swim Shop is not liable for lost or damaged merchandise during transit. We do not require an RA to return, however you must notify Ultimate via phone or email prior to you attempting to return your item(s).
PLEASE NOTE: Custom items are NOT RETURNABLE unless proven defective.
DEFECTIVE MERCHANDISE
Defective merchandise will be replaced or refunded at no additional charge within thirty (30) days of shipment. Incorrect shipping or defective merchandise must be reported to the Ultimate Swim Shop Customer Service Department within ten (10) days of the original purchase. Defective Merchandise must be returned to Ultimate for a replacement or refund to process.
Privacy Policy
We are committed to protecting your privacy. We automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We do not sell your personally identifiable information to third parties.
CHECKOUT
During checkout we need your name, e-mail address, billing/shipping address, and payment details. This information is required for order processing and fulfillment. We may use this information to contact you if there are issues with your order and to update you on your order status.
MARKETING EMAILS
Ultimate Swim Shop may use your information to send email notifications about in-store or website special offers. You may unsubscribe at any time.
SECURITY
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
CONSENT
By using our website, you consent to the collection and use of this information.
Price Matching Policy
PRICE MATCHING POLICY 2024
Ultimate Swim Shop does not price match with any online or brick-and-mortar retailers. Any non-final sale items are eligible for return given the product is unused and in it's original condition and packaging (this does not include custom merchandise, tech suits, among other items). Ultimate will not price match any product both before and after sale is complete.