Please contact the Ultimate Swim Shop Customer Service Department for a Return Authorization. New, unused products may be returned within thirty (30) days of shipment and may be subject to a twenty percent (20%) restocking fee. Return shipping is the responsibility of the customer. You are encouraged to insure returned packages, as Ultimate Swim Shop is not liable for merchandise that is lost or damaged during transit. Returns must have prior authorization or the package will be refused. Please see Requesting a Return Authorization (below) for instructions.
PLEASE NOTE: Custom items are NOT RETURNABLE unless proven defective.
Defective merchandise will be replaced or refunded at no additional charge within thirty (30) days of shipment. Incorrect shipping or defective merchandise must be reported to the Ultimate Swim Shop Customer Service Department within ten (10) days of the original purchase.
Email the Ultimate Swim Shop Customer Service Department at firstname.lastname@example.org to request a Return Authorization number.